244 - Why Do I Care What My Patient Thinks? The Impact of HCAHPS

Learn more about the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), how the instrument measures patient perceptions of care, and the implications for reimbursement of patient care.

Continuing Education Instructions and Disclosure Information

Contact hours available until 9/24/2020.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Faculty, Planners, and Speakers Conflict of Interest Disclosure:
Planning Committee Disclosures: Elizabeth St. John – Employee, Fresenius Kidney Care

There are no other disclosures to declare.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
American Nephrology Nurses Association – Provider is accredited with distinction as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Learning Outcome:
Nephrology nurses will describe Hospital Consumer Assessment of Healthcare Providers (HCAHPS) measures, the impact on patient care, and ways to improve their own participation.