This session explores workplace violence and types of violence (criminal, customer/client, worker on worker, personal relationship). We discuss types of threats (stalking, bullying, abusive or aggressive behavior, harassment, intimidation) and how to de-escalate in the healthcare setting.
Continuing Education Instructions and Disclosure Information:
Contact hours available until 10/3/2024.
Requirements for Successful Completion: Complete the learning activity in its entirety and complete the online nursing continuing professional development (NCPD) evaluation. You will be able to print your NCPD certificate at any time after you complete the evaluation.
Disclosure of relevant financial relationships with ineligible companies (planners, faculty/speakers, reviewers):
Planning Committee Disclosures: Christine Corbett, DNP, FNP-BC, CNN-NP, FNKF – Advisory Board Member for the National Kidney Foundation (NKF) and Speakers Bureau for GSK Anemia.
There are no other Planning Committee disclosures to declare.
Speaker Disclosures: There are no speaker disclosures to declare.
Commercial Support: No commercial support declared.
Accreditation Statement: The American Nephrology Nurses Association (ANNA) is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.
ANNA is an approved provider of continuing nursing education by the California Board of Registered Nursing, Provider Number CEP 17499.
ANNA urges participants to be aware of the CE requirements for re-licensure in the states in which they hold a license.
Learning Outcome: Upon completion of this activity, the learner will discuss de-escalation strategies to manage aggression in the healthcare setting.
Leadership in Safety Management - De-escalation Strategies