An error has occurred in the dialysis unit. The patient was hospitalized. The nurse who made the error has not been back to the unit since. While patient safety has become a number one priority, humans make mistakes, and the second victim suffers shame, embarrassment, and disgrace for making an unintentional mistake. How do we support a culture where we examine the processes that led to the problem – rather than blame one person when anyone could have made that mistake?

Contact hours available until 10/10/18.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Faculty, Planners, and Speakers Conflict of Interest Disclosure:

Conferences Committee Disclosures:

Kyra Trappett – Employee, DaVita Dialysis

There are no other disclosures to declare.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
American Nephrology Nurses’ Association is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

ANNA is a provider approved by the California Board of Registered Nursing, provider number CEP 00910.

Learning Outcome:
Nephrology professionals work together to create a culture of support for fellow professionals who are suffering as second victims.

Susan Scott PhD, RN, CPPS

Appearances