Yulanda Hortonis an experienced health care professional with 28 years of service at UNC Health Care. The past 20 years of her career have been spent in Transplant, assisting patients with their financial needs. Yulanda obtained her MBA/MHA from Pfeiffer University in May 2009.
Yulanda is able to explain patient insurance benefits so that they understand what will be expected as they move through the transplant process. Her goal is to help patients and their families understand so that they have minimal financial impact for their transplant care. In her quest to provide patients with good customer service, she informs them about the different fund-raising organizations that can have a positive impact on their health care.
Yulanda supervises seven Transplant Financial Coordinators and serves as the Living Donor Transplant Financial Coordinator for UNC. She loves working in Transplant and finds it rewarding to put a smile on patients’ faces.