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Fall Meeting 2012

New to Nephrology Management - New to Nephrology Nurse Management: Dealing with Conflict

Sep 27, 2012 10:15am ‐ Sep 27, 2012 11:45am


Accepted a position as a manager? Congratulations . . . now what? This course provides you with the skills to transition from the staff role into a management position. Dealing with difficult
situations, effectively managing conflict, and learning how to interact with other personality types through the Meyers-Briggs DISC program will help you build an effective team. You’ll leave this program wanting to implement the new techniques you’ve learned.

Contact hours available until 9/27/2014.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation.

Faculty, Planners and Authors Conflict of Interest Disclosure:
Jennifer Payton has disclosed the following relevant financial relationships with commercial interests: Employee/Stockholder, Affymax

Resolution of Conflict of Interest:
The resolutions of conflicts of interest are completed during the planning process. It is the responsibility of the nurse planner to identify and resolve any conflicts prior to implementation of the learning activity.

When a conflict of interest is noted during the planning process, the nurse planner will actively involve the speaker, presenter or author in the resolution of the identified conflict of interest.

The resolution process for a conflict of interest will be documented in the activity file. The potential conflict of interest will be outlined to the planner/presenter/author on the Disclosure Form. The purpose of the disclosure is not to prevent a presenter/ content expert from presenting, but rather to provide the learners with information from which they may make their own decisions. Relevant relationships or potential COI will be identified to learners through a disclosure process.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Non-Endorsement of Products:
Accreditation of activities for contact hours does not imply approval or endorsement
of any product, advertising, or educational content by the American Nephrology Nurses' Association (ANNA), or the American Nurses Credentialing Center’s Commission on Accreditation.

Accreditation Statement:
American Nephrology Nurses’ Association is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Accreditation status does not imply endorsement by ANNA or ANCC of any commercial product.

ANNA is a provider approved by the California Board of Registered Nursing, provider number CEP 00910.


  • List the essential skills of the new nurse manager.
  • Explain the role transition from staff nurse to nurse manager.
  • Outline the basic human response to stress.
  • Outline situations/personalities that contributed to conflict in the workplace.
  • Review strategies that can lead to higher interpersonal skills.
  • Implement alternative solutions that will reduce conflict.


  • Jennifer Payton, MHCA, BSN, RN, CNN, Surveyor, National Dialysis Accreditation Commission

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