Intelligence quotient (IQ), social intelligence, emotional intelligence. What are the differences and why do we care? For too long we have used IQ as a determinant of whether someone will be a successful leader, and this has not served us well. This session examines emotional intelligence: what it is and how it is imperative for leaders in today's health care systems to use it. Case studies illustrating emotional intelligence are also shared.
MN, RN, CEN,
Director of Education Services,
American Nephrology Nurses Association