All nurses teach, whether it is patient education or teaching other staff members. This workshop focuses on both of these instructional areas. You will learn how to improve communication with patients and staff, the different styles of intergenerational communication, and new methods to enhance patient education techniques.
Contact hours available until 9/22/2015.
Requirements for Successful Completion: Complete the learning activity in its entirety and complete the online CNE evaluation.
Conflict of Interest Disclosure: Speaker(s) have no disclosures to declare.
Conference Committee Disclosures: Dawn Koonkongsatian – Employee, Fresenius Medical Care Kristin Larson – Employee, NxStage Medical Denise Murcek – Employee, Fresenius Medical Care Beth St. John - Employee, Fresenius Medical Care Lucy Todd – Employee, Baxter Healthcare Kyra Trappett – Employee, DaVita
Commercial Support and Sponsorship: No commercial support or sponsorship declared.
Accreditation Statement: American Nephrology Nurses’ Association is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
ANNA is a provider approved by the California Board of Registered Nursing, provider number CEP 00910.
Distinguish between different generational communication styles.
Develop a plan to optimize intergenerational communication.
Apply knowledge of generational communication styles to education efforts.