Improving Communication Skills within the Nephrology Unit

Improving Communication Skills within the Nephrology Unit

Identification: nnj_mj_18A4
Issue: May-June 2018
Volume: Vol. 45, No. 3
Credits (Post Test and/or Evaluation Required)
Available until 06/30/2020
  • 1.30 - CH

Standard: $30.00


Contact hours available until 6/30/2020.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation.

Nephrology Nursing Journal Editorial Board Statements of Disclosure:
In accordance with ANCC governing rules Nephrology Nursing Journal Editorial Board statements of disclosure are published with each CNE offering. The statements of disclosure for this offering are published below.

Paula Dutka, MSN, RN, CNN, disclosed that she is a coordinator of Clinical Trials for the following sponsors: Amgen, Rockwell Medical, Keryx Biopharmaceuticals, Akebia Therapeutics, and Dynavax Technologies.

Norma J. Gomez, MBA, MSN, CNNe, disclosed that she is a member of the ZS Pharma Advisory Council.

Tamara M. Kear, PhD, RN, CNS, CNN, disclosed that she is a member of the ANNA Board of Directors, serves on the Scientific Advisory Board for Kibow Biotech, Inc., and is employed by Fresenius Kidney Care as an acute hemodialysis RN.

All other members of the Editorial Board had no actual or potential conflict of interest in relation to this continuing nursing education activity.

This article was reviewed and formatted for contact hour credit by Beth Ulrich, EdD, RN, FACHE, FAAN, Nephrology Nursing Journal Editor, and Sally Russell, MN, CMSRN, CPP, ANNA Education Director.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
American Nephrology Nurses Association – Provider is accredited with distinction as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

ANNA is a provider approved by the California Board of Registered Nursing, provider number CEP 00910.

This CNE article meets the Nephrology Nursing Certification Commission’s (NNCC’s) continuing nursing education requirements for certification and recertification.

Learning Engagement Activity:
For more information on this topic, refer to the ANNA Online Library for the entitled, “Effective Communication in the Nephrology Unit,” presented by Jennifer Payton, BSN, RN, CNN, MHCA, at the 2017 ANNA Nephrology Nursing Practice, Management, & Leadership Conference: Click Here! (Additional costs may be associated)

Learning Outcome:
After completing this learning activity, the learner will be able to use effective communication skills for communicating with colleagues and patients.


Credits Available

Expired On: Jun 30, 2020

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Sharleen Holmes
10/24/18 2:02 am

This article is good because the communication given to patients is important.

Rita Casner
7/12/19 10:07 am

none at this time

Angie Kelley
7/13/19 2:04 pm

Great article and so relevant in these times when we do use texts and emails so frequently

Lucy Cooper
7/14/19 6:27 pm

it's so easy to to talk to the patients about ourselves when communicating with them. we see them so much and develop a rapport with them. i often remind myself and staff to remain professional and try to listen. of course i always like to mention how much I love articles as a learning resource thank you.

Lucy Cooper
7/14/19 6:28 pm

thank you Jennifer Payton

Mary Adewale
7/15/19 10:15 am


Camille Tate
7/17/19 6:30 pm

This is a wonderful article, it should be used not only with dialysis patients but also to everyone else. Thank you Jennifer Payton for this very useful information.

Diane Welker
7/19/19 8:30 am

It's important to do regular inventory on our own skills, communication being a huge part of our jobs. This article is a great reminder that effective, active communication is more than the words we speak.

Sylvia Louis
7/21/19 7:51 am

I plan to print this article out and have my coworkers read it, very useful suggestions. And my unit needs this badly.

Dawn Paredes Javellana
7/21/19 9:27 pm

Information presented was concise and relevant! Great article, thank you!